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Package Lost
or Damaged? We Pay.

Fast claims, peace of mind guaranteed. Specializing in cross-border logistics insurance with transparent rates and one-click coverage.

Get a Free Quote

Tired of the Old, Frustrating Way?

Endless Back-and-Forth

Wasting energy on long, frustrating negotiations with carriers who just pass the buck.

Lightning-Fast Claims

Get your claim paid within 72 hours. We dedicate a case manager to prioritize your time.

Compensation Lottery

Opaque compensation standards mean you're just rolling the dice on what you'll get back.

Transparent Payouts

Clear, tiered compensation. You always know exactly what percentage you will receive.

A Maze of Paperwork

Submitting piles of documents and repeatedly providing extra materials makes the process slow.

One-Click Coverage

Complete the entire process online in just a few minutes. Your policy is active instantly.

Discover a Smarter Way

Get Covered in 3 Simple Steps

Provide Info

Tell us about your goods: type, value, and shipping volume.

Receive Quote

Get a tailored, transparent quote based on your specific merchandise.

Pay & Activate

One-click payment activates your coverage, effective when the forwarder receives the cargo.

2%
2%

General Goods

Standard items like clothes, pants, shoes, furniture, stationery, and gifts.

General Goods
3%
3%

Charged & Liquid Goods

Items containing batteries or water (e.g., products with small batteries). Note: Perfumes (containing alcohol) are prohibited.

Electronics
4%
4%

Sensitive Goods

Items like seeds, gun-shaped toys, non-white powders, and power banks, which are subject to stricter security checks.

Sensitive Goods
5%
5%

Counterfeit Goods

Imitation brand clothing, shoes, bags, etc. These are high-risk items.

Counterfeit Goods

Our Rates, Visualized

We implement differential pricing based on item risk levels, visualized here for clarity and transparency.

Fast and Efficient Claims Process

Two flexible options designed to meet your needs, ensuring you get compensated quickly and fairly.

📤Quick Payout

3-Day Review, Refund Within 1 Week

Ideal for clear-cut cases of damage or delay, requiring only simple proof. This option ensures you get funds back with minimal hassle.

  • Damaged Goods: Get back 90% of the insured value. Requires only photos of the damage.
  • Severe Delays: Get back 80% of the insured value. No proof documentation needed.
  • Theft & Pilferage: Get back 50% of the insured value.
  • Customs Seizure: Get back 50% of the insured value. NO proof documentation need.

📄Full Payout

10-Day Review, Refund Within 1 Month

For situations where you want to maximize your compensation by providing comprehensive documentation for review.

  • Damaged Goods: Proof of damage photos, parcel label (with tracking number), payment & refund records required.
  • Severe Delays: Payment & refund records required
  • Theft & Pilferage: Police report required.
  • Customs Seizure: Proof of seizure from customs/carrier required.
Note: Full Payout is not applicable for counterfeit goods.
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Important Considerations

To ensure a smooth and fair process, click on any item to reveal the details.

Insurance coverage is exclusively available to clients who procure or ship goods through our company services. This ensures that we can manage the entire process and verify the condition of the goods from start to finish.
For self-procured products, the value must be declared. Failure to do so may result in non-compensation for the loss of goods value if a claim is made.
The insured amount can be up to 300% of the goods' value, but the actual payout will not exceed 100% of the declared value. This policy ensures fair compensation based on proven worth.
Prohibited items, such as flammable liquids, white powders, currencies, and other restricted goods as per international shipping regulations, are not covered by the insurance.
Coverage begins the moment the freight forwarder officially receives the goods and a corresponding waybill or tracking number is generated in our system.

Frequently Asked Questions

Have questions? We've got answers. If you can't find what you're looking for, feel free to contact us directly.

Yes. The insurable amount ranges from 100% to 300% of the product's value. Sellers can insure up to 300% of the value, but the actual compensation will not exceed 100% of the insured amount.

The required materials vary by claim type:

  • Quick Payout: Basic materials are usually sufficient, such as photos of the damage and the package shipping label.
  • Full Payout: Requires complete proof documents, such as transaction records, official reports, and other relevant evidence.

Yes. If a package is detained by customs, we can compensate 50% of the insured amount. You will need to provide proof of detention from customs or the logistics company.

The insurance policy becomes active from the moment the freight forwarder receives your goods and a shipping waybill is generated.

The insurance is valid for the entire shipping process, from pickup until the package is signed for by the recipient.

As long as the route adjustment is a normal change arranged through our company, the insurance remains valid. However, unilaterally changing the carrier or route may void the policy.

Contact us

We're here to help you. Fill out the form below, and we'll get back to you as soon as possible.

Get in Touch

Address

Haimen, Nantong, Jiangsu, China

Company

Nantong Gorb Supply Chain Management Co., Ltd.

Business Hours

Monday - Friday: 9:00 AM - 5:00 PM

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